Robotic Process Automation and its Application

RPA - Robotic Process Automation is basically the use of software with the machine learning and artificial intelligence (AI) capabilities that can handle repeatable and high-volume tasks which required humans to perform that task. These tasks can be like queries, maintenance of transactions and records, queries. 

RPA technology contains software robots that can mimic human beings. RPA bots can even log into the application, enter the required data and complete the whole task and log out automatically. Currently, RPA technologies are divided into three categories: probots, knowbots, and chatbots.

Probots are the bots that follow the repeatable and the simple rules to process the data.

Knowbots are that can search the internet which can gather and store the information specified by the user.

Chatbots are like the virtual agents that can respond to the queries in real-time.

Software used for RPA is not part of the organization’s IT infrastructure. Instead, it is on the top, which enables the company the implementation of technology very quickly and efficiently without the change in the existing systems and infrastructure. There is a difference in the traditional IT automation and RPA, the RPA software has the ability to adapt to the changing circumstances, new situations and exceptions. Once the RPA software is trained, then it can manipulate the data, can initiate the new actions, trigger the responses, can initiate new actions and autonomously communicate with other systems. 

Applications of RPA

Some of the top applications of RPA include:

Customer service: RPA offers better customer service and helps the companies as contact center tasks will be automated which includes uploading scanned documents, verifying e-signatures, and automatic approvals or rejections. 

Accounting: Organizations uses RPA for operational accounting, transactional reporting & budgeting, and general accounting.

Financial services: RPA can also be used in the financial industry for automatic openings and closings, exchange payments, management of the audit & processing requests for insurance claims.

Supply chain management: RPA can be used for the procurement process, automating order processing and payments, monitoring inventory levels and tracking shipments.

Healthcare: Medical organizations also use RPA for handling the patient’s billing, accounts, records, claims, reports, and analysis. 

Human resources: RPA automates the HR tasks, which includes updating employee information, timesheet submission, onboarding and offboarding.

Supply chain management: In supply chain management RPA can be used for order processing & payment, procurement, tracking and monitoring shipments.

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